Shipping policy
Thank you for shopping with MoodMarket. We are committed to delivering your order safely and efficiently.
Order Processing
All orders are processed within 1–3 business days after payment has been received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Times
Shipping costs are calculated and displayed at checkout.
Estimated delivery times:
- United States: 5–12 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after the package has been dispatched.
Customs, Duties & Taxes
MoodMarket is not responsible for any customs duties, import taxes, VAT, or other fees imposed during or after shipping. Any additional charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping details, please contact us immediately at moodmarket@outlook.com.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us at moodmarket@outlook.com. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: moodmarket@outlook.com
We are happy to assist you and will respond as quickly as possible.